Government & Public Sector

You’re sitting on a mountain of valuable data locked in unstructured text documents and conversations — how do you tap that data for insights, when data science and AI/ML resources are scarce?

We know that conditions change constantly with each new challenge — from natural disasters to domestic extremism to economic fluctuations — and your team needs to be able to metabolize massive amounts of data quickly. Without having to wait for technical resources.

You need an AI tool that serves as a force multiplier, turning your analysts and domain experts into Citizen Data Scientists.

Use Cases

There are numerous applications for Pienso in service of the public.

Citizen Experience Analysis

CHALLENGE

Agencies often interact with citizens via contact centers or digital formats, and are tasked with delivering a positive and seamless customer experience.

SOLUTION

Pienso empowers SMEs to train models infused with their nuanced and ever-evolving understanding of the agency’s operations and the issues with which citizens need help.

Disinformation Flagging

CHALLENGE

Foreign and domestic disinformation has proliferated online and on social media. Identifying and addressing at scale requires AI/ML, as well as nuanced understanding of the topics and colloquial used.

SOLUTION

Pienso puts AI/ML in the hands of SMEs who understand the underlying topics of disinformation, and can account for the ever-changing language and colloquialisms that bad actors employ to circumvent traditional filters.

Document Analysis

CHALLENGE

From legislation to analyst reports to news articles, much of the data impacting your mission is in dense, long-form documents.

SOLUTION

Pienso allows domain experts to parse document meanings and hidden insights at scale, without manual analysis, all while keeping a human in the loop.

Fraud Detection

CHALLENGE

Preventing fraud is core to the mission of multiple agencies. But when so much of a given fraudulent activity takes the form of human interaction, the red flags are hidden in the unstructured data.

SOLUTION

Pienso makes sense of that unstructured data, helping you to uncover risks and fraudulent activity at scale, and taking into account the nuances of your mission and potential bad actors.

Knowledge Base Management

CHALLENGE

Your internal and external knowledge bases contain a wealth of information, but it’s only helpful to citizens and internal users if it’s readily accessible and navigable.

SOLUTION

Pienso models can be used to classify and tag thousands and thousands of KB articles, so you can use those tags to intelligently and accurately direct users to the most helpful information.

Social Media Topic Analysis

CHALLENGE

Current events unfold and are broadcast in real-time, via social media. Posts and reactions can provide valuable insights into the events themselves, as well as how they will be perceived by citizens and the world.

SOLUTION

Pienso empowers real-time analysis at scale. The ever-changing slang, colloquialisms, and jargon of social media used to require manual analysis to derive nuanced understanding — but now that nuance is built into your custom-trained model.

Government & Public Sector

Use Cases

Citizen Experience Analysis

CHALLENGE

SOLUTION

Disinformation Flagging

CHALLENGE

SOLUTION

Document Analysis

CHALLENGE

SOLUTION

Fraud Detection

CHALLENGE

SOLUTION

Knowledge Base Management

CHALLENGE

SOLUTION

Social Media Topic Analysis

CHALLENGE

SOLUTION

Let's Get Started