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Powering rapid response to social posts

Context

Every day, I receive hundreds of questions directed at my company's Twitter account.

 

How do I automate our workflow so my social media manager can immediately identify which resources a customer needs?

  1. 01. Ingest

    I wrote and ran code to scrape tweets from the web, then hand-labeled a few thousand tweets with my taxonomy. Now I'll upload this labeled data set to Pienso Ingest, making sure to indicate which metadata column contains my 'labels'.

  2. 02. Deep Learning

    Since my data already has labels (and I'm not interested in re-evaluating or expanding my current taxonomy), I can use it to train a Pienso Deep Learning model — a quick, easy, and mostly hands-off training process.

  3. 03. Analysis

    I can use Pienso Analysis to apply my finalized Deep Learning model to a new, unlabeled batch of tweets — to verify if the results match my expectations.

  4. 04. Deploy

    Finally, I'll use Pienso Deploy to put my Deep Learning model on a slot so I can plug it into our external CRM apps via an API key.

  5. 05. Outcomes

    Pienso now powers the best new feature in our proprietary CRM tool — and our social media managers love it! It identifies the issue being described faster than our social media managers can read the tweets, and then suggests a link or explanation to reply with.

01

Ingest

01 Ingest

Pienso Ingest lets you prepare your raw text for use as training data, whether it's structured or unstructured.

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02

Explore

02 Explore

Pienso Explore lets you search a data set for documents that match your interest.

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03

Annotate

03 Annotate

Pienso Annotate empowers you to convert your data sets from unstructured to structured — without manually labeling a single document.

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04

Fingerprinting

04 Fingerprinting

Pienso Fingerprinting is an interactive semi-supervised approach to training generative models.

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05

Deep Learning

05 Deep Learning

Pienso Deep Learning uses labeled training data to create a powerfully accurate topic model.

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06

Analysis

06 Analysis

Pienso Analysis lets you use a finalized Fingerprint or Deep Learning model to investigate a data set through an array of granular views.

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07

Dashboard

07 Dashboard

Pienso Dashboard lets you monitor the results of your Fingerprint or Deep Learning models in real-time as they score new documents as part of your Pienso API Deployment.

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08

Deploy

08 Deploy

Pienso Deploy is a UI-driven API deployment manager. Use it to put your models on an API production slot that you can send your live data to for scoring.

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