Join us in person for the Deep Learning in Business Forum on October 6th at MIT

Register

Sifting through survey responses

Context

I sent an online survey form to our users, and I've just finished collecting thousands of qualitative responses.

 

How can I understand what they’re all saying — without reading every single response, one at a time?

  1. 01. Ingest

    I've downloaded a spreadsheet-style data file of my customers' survey responses — so now I'll upload it to Pienso Ingest.

  2. 02. Explore

    Before I create a model, I'd like to test a hunch: I think there's a specific, urgent issue being raised in these surveys — so I'll use Pienso Explore to query the data to see how many customers are reporting this problem.

    Hunch confirmed! It looks like a few thousand customers reported this issue. I'll export the relevant data subset and hand it off to the support team so that they can resolve these customers' issues ASAP.

  3. 03. Fingerprinting

    But there's more going on in these surveys than just that one issue — so I'm going to use this data to train a Pienso Fingerprint model. In this process, I will create a taxonomy that includes all the topics my customers are discussing.

  4. 04. Analysis

    Once it's finalized, I'll use Pienso Analysis to apply my Fingerprint model to the original data set and start sifting. I can sort topics by prevalence, co-occurrence, and even dig into which model-perplexing responses remain "unclassified."

  5. 05. Outcomes

    I’ve established a taxonomy of customer issues in Pienso Fingerprinting, and prioritized these issues with Pienso Analysis. Now I can pass these insights on to my customer support and product strategy teams.

01

Ingest

01 Ingest

Pienso Ingest lets you prepare your raw text for use as training data, whether it's structured or unstructured.

View

View

02

Explore

02 Explore

Pienso Explore lets you search a data set for documents that match your interest.

View

View

03

Annotate

03 Annotate

Pienso Annotate empowers you to convert your data sets from unstructured to structured — without manually labeling a single document.

View

View

04

Fingerprinting

04 Fingerprinting

Pienso Fingerprinting is an interactive semi-supervised approach to training generative models.

View

View

05

Deep Learning

05 Deep Learning

Pienso Deep Learning uses labeled training data to create a powerfully accurate topic model.

View

View

06

Analysis

06 Analysis

Pienso Analysis lets you use a finalized Fingerprint or Deep Learning model to investigate a data set through an array of granular views.

View

View

07

Dashboard

07 Dashboard

Pienso Dashboard lets you monitor the results of your Fingerprint or Deep Learning models in real-time as they score new documents as part of your Pienso API Deployment.

View

View

08

Deploy

08 Deploy

Pienso Deploy is a UI-driven API deployment manager. Use it to put your models on an API production slot that you can send your live data to for scoring.

View

View