Frequently Asked Questions

No technical expertise, such as knowledge of deep learning or Python programming, is needed to create and fine-tune models. Connecting the Pienso platform to your data sources requires only a basic understanding of REST API handling. Ideally, the individuals creating and fine-tuning the models should have a nuanced understanding of your data sources.

No, you don't need to know how to code! You simply need to be an expert in your own data, with a nuanced understanding of it. Our motto is that those who best understand their data should be the ones creating the models!

The Pienso platform is installed in the customer's preferred environment, whether on-premises or in the cloud, and no additional resources are needed to run it. Most of our customers consist of a hybrid team: business analysts who create and fine-tune models based on a nuanced understanding of data, and data scientists who assist with connecting Pienso to your internal data sources.

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With Pienso, you can create your own large language model that helps you analyze vast amounts of text data in real time, whether it’s customer conversations, documents, research articles, news articles, or any other text content. Our customers use Pienso to power dashboards for critical functions such as real-time monitoring of customer conversations, analyzing customer success, tracking narratives and trends, personalizing fintech information, automating the understanding of insurance documents, and much more. We believe every use case is unique and requires a customized large language model. You can develop your own garden of customized models using Pienso.

Once you have trained or fine-tuned a model using historical data from your enterprise, deploying it means putting it to use to analyze new data.

Pienso's Ingest module allows you to import data into the Pienso platform from your data sources. Additionally, we can collaborate with you to connect your data sources to your Pienso platform installation.

Since Pienso is installed in the environment of your choice, whether on-premises or in the cloud, only you have access to your data. We do not see or access your data or your models. All data is stored securely, with encryption at rest and encryption in transit.

Pienso does not use your data in any way and we do not have any access to it. Your installation of Pienso is solely for you and is not shared with any other customer (no multi-tenancy).